Return and Refund Policy

At Zarbia, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.

• The item must be returned in its original packaging.

• You must provide proof of purchase or your order number.

• Returns must be requested within 30 days of delivery.

How to Request a Return

To start a return, please contact us at:

Email: fatimazahra20261@outlook.fr
Phone: +212 767676666

Please include your order number and the reason for your return. We will provide you with return instructions after reviewing your request.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible with your order number and photos of the item.

We will review the issue and provide an appropriate solution, which may include a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Exchanges

If you would like a different product, size, or design, please contact us to discuss the available options.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned outside the return period may not be eligible for a refund.

Personalized or custom-made products may also be non-returnable unless they arrive damaged or defective.

Contact Us

If you have any questions about returns or refunds, please contact us:

Zarbia
Email: fatimazahra20261@outlook.fr
Phone: +212 767676666